We want you to be completely satisfied with the craftsmanship and utility of your new cardholder. We hold our products to high standards and aim for a seamless return process.
- Eligibility for Returns: You may return any unused item in its original packaging within 7 days of delivery. The product must be free from signs of wear, marks, or modifications.
- Return Process: To initiate a return, please email our support team with your order number and a brief explanation. Once our team verifies the condition of the item, we will guide you through the return shipment.
- Refund Methodology: Upon receiving and inspecting the returned item, we will process your refund back to your original payment method via our API-based digital service platform. Please allow 5–7 business days for the transaction to reflect in your account.
- Damaged or Incorrect Items: If you receive a product that is damaged during transit or is different from what you ordered, please contact us within 48 hours. We will arrange for a replacement or a full refund at no additional cost to you.
- Non-Returnable Items: Items that have been personalized, used, or returned outside the 7-day window are not eligible for a refund, as they no longer meet our quality and hygiene standards.